FAQs, Warrenty & Exchange, Contact
What is the most durable coating offered by True Precision?
The most durable coating offered by True Precision is Black Nitride QPQ. It is known for its exceptional toughness and practical/tactical advantages and is used by many OEM manufacturers under their own trade names. Black Nitride is applied through an immersion treatment process that fully penetrates the steel, including the bore and chamber of the firearm. Unlike surface coatings, which merely sit on top of the steel, Black Nitride undergoes a superficial hardening process within the steel itself.
The unique properties of Black Nitride result in increased bore life and enhanced part durability. This coating provides excellent resistance to wear, corrosion, and abrasion, making it an ideal choice for firearms that are subjected to harsh conditions and frequent use.
What is the difference between PVD coating and Black Nitride treatment?
Black Nitride Treatment:
- Also known as "Melonite" or by other trade names, Black Nitride is a tough and practical/tactical finish.
- It involves an immersion treatment of the steel and is present in the bore and chamber of the firearm parts.
- Black Nitride is designed to increase bore life and enhance part durability.
- The treatment superficially hardens the surface of the steel by penetrating it, unlike a coating that sits on the surface.
- It results in a deep jet-black color compared to the Black DLC (PVD) coating, which has a dark "smoky black" color.
- PVD is a thin film outer coating applied to True Precision barrels and slides to protect, lubricate, and enhance the finish of steel parts.
- It can come in various colors, with the multi-color version known as "Spectrum," which creates unique color patterns, making each part distinct.
- PVD-applied coatings can vary in hardness and wear resistance, with some coatings starting to wear upon installation when metal-on-metal contact occurs.
- The relative wear resistances of the PVD coatings depend on the specific coating used.
- The Satin Stainless finish is achieved through a smooth glass bead blast on the raw stainless steel, without any coating or treatment on or in the steel.
- While True Precision's barrels are made from 416R stainless steel and their slides from 17-4 stainless steel, which are corrosion and rust-resistant, they are not rust-proof.
- Proper lubrication and cleaning are recommended, especially in salty or humid environments.
- Raw stainless parts can be polished, re-blasted, or coated by the end user to achieve a new or fresh look throughout their lifespan.
Is it normal for the coating to wear overtime on my part?
Yes, it is normal for the coating on your barrel or slide to wear over time, especially with regular use. The process of firing rounds, slide cycling, and all metal-on-metal actions create friction on the surface coating, leading to gradual wear. Wear areas on parts can also vary by model of firearm as some have a higher or harsher wear charactaristic over other models. This wear is a natural part of the parts' life cycle and does not necessarily indicate a defect in the coating or the firearm itself.
Although coating wear on parts is most notable on PVD finishes in high friction areas, even the most durable coatings, such as Black Nitride, will experience wear over extended periods of use. Also keep in mind that some finishes such as Blue PVD and Spectrum PVD will naturally wear much quicker than performance based PVD coatings such as DLC, TiN, and TiCN.
Regular maintenance and proper cleaning can help extend the life of the coating and preserve the overall performance of the firearm. It's essential to follow the manufacturer's guidelines for maintenance and care to ensure your firearm continues to function reliably over the long term.
What is the break in period for True Precision parts?
The break-in period for True Precision parts is recommended to be a minimum of 100 rounds, using ball ammunition. For coated barrels, there might be a need for an initial light polishing of the feed ramp due to the potential buildup of coating material. If needed, the feed ramp can be easily touched up with a felt or rubber polishing tip, never use sandpaper or a grinding stone on a feed ramp. Some users may experiance reliability issues during early use due to tightness of the parts before full break-in. This break-in process allows the different parts to settle in and function optimally, ensuring reliable performance and longevity. Any reliability issue experianced early on will generally cease after this suggested break-in period. Use does not effect your warranty.
Can I use +P ammunition with my True Precision parts?
True Precision barrels can be used with factory new, quality made SAAMI spec +P ammunition. True barrels are NOT rated for whats called "+P+" or "++P" over-pressure ammo nor are they rated for reloads or ammunition made with recycled or low quality components. Keep in mind that +P or "hot" ammo should be used in moderation and that smaller or lighter handguns and their parts will wear quicker than larger or heavier firearms.
Does True Precision offer a Military or First Responder discount?
Yes, we are proud to support those who serve and protect. True Precision offers a special pricing program for Military personnel and First Responders as a gesture of appreciation for their dedicated service. If you are eligible for this program, you can find more information on how to apply for the True Precision Special Pricing Program.
How long does it take for a coating to be restocked?
All listed coatings are in a constant state of production. The time it takes for a coating to be restocked at True Precision usually falls within the range of 2 to 6 weeks. To stay updated on the availability of specific coatings, customers are encouraged to sign up for notifications on the product page. Additionally, signing up for the company's email list and following them on social media will provide timely updates on coating stock and the latest news related to TRUE Precision products.
What is the difference between broach cut rifling and button rifling?
Broach Cut Rifling: Broach cut rifling is a traditional method of rifling that involves using a broach, which is a cutting tool with spiral-shaped edges. The broach is pulled or pushed through the barrel, and as it moves through the bore, it cuts the grooves into the metal. This method is generally slower and requires more manual labor, making it a more time-consuming process. However, it is known for producing precise and consistent rifling.
Advantages of Broach Cut Rifling:
- High precision and consistency in the rifling pattern.
- Used in custom or high-end barrels where precision is crucial.
Button Rifling: Button rifling is a more modern and efficient method of rifling that is optimal for mass production. In this process, a hardened, shaped "button" with spiral grooves is pulled or pushed through the barrel, displacing the metal around it to form the rifling. This method allows for faster rifling production and is commonly used in mass production of barrels. While "quicker and pretier" than broach cut rifling this process can impart excessive stress into the steel of the barrel as the steel is not removed to form the rifling but pushed/forced into shape. This requires the part to be correctly stress-relieved and checked to ensure warping or stress areas are not present. If these additional steps are not carefully adhered to poor accuracy and possible safety issues with steel stress/hardness can be a result.
The methods above represent the large majority of pistol barrel manufacturing. True Precision has a commitment to making the most accurate, most precise barrel possible, or this reason we indivually broach cut the rifling in each barrel.
What Sets True Precision apart from other Manufactures?
Setting New Standards in Quality
At True Precision, our mission is clear: to produce the highest-quality parts in the industry. We spare no expense in developing our processes, and our commitment to US-based precision manufacturing is unwavering. With cutting-edge in-house engineering and advanced machining techniques, we utilize top-of-the-line tooling on state-of-the-art machines to ensure every part we create meets the strictest tolerances.
Quality and Value Combined
We believe that high-quality parts should be accessible to all. By constantly evolving and expanding into new markets, we ensure that our customers receive unparalleled value for their investment. Stay tuned for our exciting TRUE Rewards program, launching in October 2023, as our way of giving back to those who support us!
Exceptional Customer Service
Your Satisfaction, Our Priority
At True Precision, providing exceptional customer service is at the heart of everything we do. We understand the importance of a seamless buying experience, and we're committed to promptly addressing any inquiries or concerns that may arise. But don't just take our word for it; hear what our valued customers have to say in their Google product reviews.
Questions About your Order
How long does it take for my item to ship?
Most items at True Precision typically ship within 1 business day. After you place your order, the processing time is usually minimal, and the item will be prepared for shipment on the same or the following business day. However, please note that shipping times may vary depending on factors such as the shipping method selected and the shipping destination.
Although custom orders (such as handguns or slides with added components) typically ship on the same schedule, please allow up to 5 business days to build your item and ship. Custom orders may require additional time for assembly and quality assurance to ensure your order is tailored to your specific requirements. As always, feel free to reach out with any questions about your order process.
My order says 'Manual Verification Required," what does that mean?
Manual Verification Required" means that your purchase has been flagged by the merchant services for additional verification. At True Precision, we take fraud prevention very seriously, and to ensure the security of our customers' transactions, we subject some orders to a higher level of scrutiny and validation.
The manual verification process is conducted on our end and is typically triggered by factors such as a mismatch between the billing and shipping addresses, incomplete or unverified shipping information, the shipper being unable to verify the address entered, or other potential indicators of suspicious activity.
True Precision will carefully verify all pending orders within 24 hours of the purchase. If any additional information is needed to complete the verification process, True Precision will reach out via email. Rest assured that our goal is to maintain the highest level of security and protect both your interests and ours during the purchasing process.
I dont see my order on my Customer Account, can I have it added?
Yes - If you purchased an item as a “Guest,” we can certainly add it to your new or existing Customer Account. If you have not, please create a user account by clicking the account icon in the top left-hand corner of the homepage and follow the prompts to set up your new account.
Once your new customer account has been created, please email email@example.com with the following information:
- The order number
- Your name
- The email address associated with the order
Our team will then link the order to your new user account. Please note that this process may take up to 5 business days for the order to be linked and the return processed.
By having your order linked to your Customer Account, you can easily access and manage your purchase history and track any future orders conveniently. If you have any further questions or need additional assistance, feel free to reach out to our customer support team. We are here to help!
Returns and Exchanges
What is your return/exchange policy?
Returns: True Precision accepts returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused and in the same condition as received. All original packaging and accessories must also be included.
Exchanges: Exchanges are allowed within 30 days of the original purchase date. Like returns, the item must be unused and in its original condition with all packaging and accessories.
Refunds: Refunds are processed within 3-5 business days after the returned item is received and inspected. The refund will be issued to the original payment method.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- Restocking Fee: Please note that some returns are subject to a restocking fee of 15% of the purchase price. This fee will be deducted from the refund amount. This fee applies to all items that have been installed or to all custom items with installed components such as complete firearms or slides with parts installed.
For more detailed information and the complete return policy, please refer to the Warranty, Returns, & Exchanges page on our website: https://true-precision.com/warranty-returns-exchanges/
What is covered under the warranty?
Manufacturing Defects: The warranty covers manufacturing defects in materials and workmanship. If the product exhibits defects due to the manufacturing process, True Precision will repair or replace your item.
Limited Lifetime Warranty: True Precision offers a limited lifetime warranty on their products. This means that the warranty extends for the lifetime of the original purchaser, provided the product was purchased directly from True Precision or an authorized dealer.
Exclusions: The warranty does not cover normal wear and tear, coating wear, damage caused by improper use, abuse, modification, or unauthorized repair, or damage resulting from poor quality ammunition or negligent handling.
Custom Work: Custom work, such as slide cuts and other personalized modifications, is not covered under the warranty.
For more detailed information and specific terms and conditions, please refer to the Warranty, Returns, & Exchanges page on our website: https://true-precision.com/warranty-returns-exchanges/
How can I start a Return?
If you made your purchase while logged into your customer account, you can easily request a return or exchange directly from your Customer Account. Simply log in, go to your order history, and select the item you wish to return or exchange.
However, if you checked out as a guest during your purchase and don't see your order on your customer account, you can have it added by following these steps:
Create a User Account: Click on the account icon in the top left-hand corner of the homepage and follow the prompts to create a new customer account.
Contact Customer Support: Once your account is set up, email firstname.lastname@example.org with the order number, your name, and the email associated with the original order. Request to have the order linked to your new customer account.
Allow Processing Time: Please allow up to 5 business days for the order to be linked to your account and for the return or exchange process to be initiated.
Once your order is linked to your customer account, you can then request a return or exchange through your account using the steps mentioned earlier