RETURNS & EXCHANGES:
True Precision accepts returns and exchanges of new and uninstalled items purchased directly from True-Precision.com within 30 days of the date of delivery. All returns and exchanges are completed through your True Precision account page - If you purchased the item while logged into your True Precision account, you can initiate a return directly from the Account page under "Returns." If you purchased an item as a “Guest,” please create a user account by clicking the account icon in the top left-hand corner of the homepage and follow the prompts. Once the new customer account has been created, email orders@true-precision.com with the order number, name, and email associated with the account, and the order will be linked to the new user account (please allow up to 5 business days for the order to be linked and return processed). Once a return is approved, you will be issued a return instructions and a Return Authorization Number (RMA) to include with your returned item. All non-warranty return and exchange shipping is the customers responsibility. Please write the RMA number on the outside of the box and/or a note inside of the box with the item. Please also include a copy of the receipt of purchase.
Up to a 15% restocking fee will be applied to all items returned for a refund. The restocking fee does not apply to exchanges, warranty replacements, or refunds issued as "store credit."
If you purchased a True Precision item from one of True Precision’s Authorized Dealers, please contact the dealer for return instructions/authorization. If the dealer does not offer returns, and the return or warranty replacement qualifies under the listed criteria - please submit a Warranty Processing Form below. Please Note, True Precision cannot offer monetary refunds for items purchased from any source/dealer other than True Precision Inc. In this instance a replacement part or store credit would be issued.
WARRANTY REPLACEMENTS:
True Precision offers a limited lifetime warranty on all parts. The warranty covers the operation and function of the part itself and protects it from any operational defects or failure of operation. Altering or modifying a True Precision part will void the warranty. True Precision parts are manufactured to perform with original “OEM” parts. Using reloaded ammunition will void the warranty. We do not warranty True Precision parts that are damaged or become inoperable due to intentional abuse or improper modification of the part. True Precision does not warranty against normal wear or accident damage. If a warranty claim is approved, a credit for the total replacement cost of the True Precision product will be issued to the customer's user account.
Coatings - True Precision warranties against defects of the coatings/finish of the part prior to installation. Once a part is installed, we cannot/will not warranty any coating, finish, or cosmetic attribute. Please inspect and bring to our attention any cosmetic defect before installation and within 30 days of the date of delivery so that the product can be returned or replaced at no charge. We cannot guarantee any amount of wear protection as we cannot control conditions of item use. Any issue regarding finishes or coatings is reviewed on a case-by-case basis and is not covered under the warranty and returns policy after installation or use.
Installation and Break-In - True Precision parts and components should only be installed by a certified gunsmith and should only be installed into firearms that are in good working order. The misuse or improper installation of True Precision parts may result in damage to the firearm or injury. For optimal performance, a standard break-in period is suggested for all parts. We recommend a 100-round break-in period for all parts using ball ammunition. Coated barrels may require an initial light polishing of the feed ramp due to possible buildup of coating; this can be accomplished by hand polishing the ramp or a break-in period firing ball ammunition.
REFUNDS & REPLACEMENTS:
Once a returned item is received, an email will be sent to the customer to notify the of the approval or rejection of the return. If the return has been approved a refund will be processed, and a credit will automatically be applied to the original method of payment within 10 business days. If the return is rejected due to an inaccurate description of the item, the customer will be notified via email and the item will be shipped back to the customer.; the customer is responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable, and the original shipping cost of the item will be deducted from the refund. Depending on shipping times and product availability, the time it will take for product exchanges will vary.
HOW TO START A RETURN:
Account Return:
If you made your purchase while logged into your customer account, you can easily request a return or exchange directly from your Customer Account. Simply log in, go to your order history, and select the item you wish to return or exchange.
Guest Return:
However, if you checked out as a guest during your purchase and don't see your order on your customer account, you can have it added by following these steps:
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Create a User Account: Click on the account icon in the top left-hand corner of the homepage and follow the prompts to create a new customer account.
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Contact Customer Support: Once your account is set up, email info@true-precision.com with the order number, your name, and the email associated with the original order. Request to have the order linked to your new customer account.
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Allow Processing Time: Please allow up to 5 business days for the order to be linked to your account and for the return or exchange process to be initiated.
Once your order is linked to your customer account, you can then request a return or exchange through your account using the steps mentioned earlier